All items (apart from exceptions below) purchased at OverTheRiverFelt.com carry a 30-day no-questions-asked money-back guarantee. Eligible domestic returns within the 30-day guarantee period may be returned at no charge to you. To ensure that your return is eligible or to request a return label and avoid delays in processing your return, please contact Customer Service.
We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We are unable to issue refunds after 30 days from the date of purchase.
Refunds are processed within 5-7 business days of the returned item(s) being received in our facility. All refunds are issued against your original form of payment.
Refunds for original shipping costs will not be refunded unless you received the product damaged or an incorrect item was sent in error by Over The River Felt.
Clearance fabrics, swatches, and items shipped internationally are not eligible for a refund, exchange, or store credit.
Please handle items with care: All items must be returned back to our warehouse in the same condition as they were received, so please treat the items with care. Please note that fabrics which are cut, washed, altered or returned in an unsellable condition are not eligible for a refund or exchange. Unsellable condition is described as, but not limited to, fabrics that are dirty, wrinkled, contaminated with animal or human hair, exude a smell of smoke or other pungent odor.
If a returned fabric arrives in unsellable condition, without an authorized exception, the refund will not be processed, and we will notify you by email.